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NEW ARRIVALS

Check out what's new in

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ACCESSORIES

Check out our new lashes, head wraps, earrings and fanny packs. 

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SWIMWEAR

Shop the new swimwear collection

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FAQs

HOW DO I CONTACT OFUURE?

You can fill out this form to contact us here 

  

 

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

Delivery and shipping policy

 

 

HOW DO I RETURN AN ITEM?

Return policy

 

 

SIGNED UP FOR NEWSLETTER AND DIDN'T GET A CODE?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at customerservice@ofuure.com and we will be glad to help you.

 

  

HOW DOES ROUTE PACKAGE PROTECTION WORK?

Here is a link to everything you need to know about Route package protection

 

 

WHAT DO I DO IF MY ORDER IS DELAYED OR LOST?

USPS and Canadapost are having delivery delays because of pandemic and the large amounts of shipments.


If You paid for the route shipping protection on your order, you can file a claim through them to get a refund on your order or a replacement order.
Route provides protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.

For Canadian orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

For U.S orders shipped with Chitchats(USPS): please call USPS  1-800-ASK-USPS® (1-800-275-8777)  with your USPS tracking number and they’ll be able to help you

For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you 

If after contacting the post office service (CANADAPOST, USPS for DHL)you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

 

 

HOW DO I CANCEL MY ORDER?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

 

 

CAN I RETURN AN ITEM THAT IS FINAL SALE?

We unfortunately do not allow returns for clearance items as they are final sale.

According to our return policy https://ofuure.com/a/returns they’ll be returned to you or you’ll be charged a 50% restocking fee

 

 

DOES OFUURE TAKE CUSTOM ORDERS?

  • We do not customize swimwear.

  • For custom orders please contact us via this form 
  • We do not sell fabric.

 

 

DOES OFUURE HAVE A PHYSICAL STORE?

Unfortunately not, all transactions are made online thorough our website.

  

 

WHEN WILL MY PRE-ORDER ITEM SHIP?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

  

 

HOW DO I LOGIN TO MY ACCOUNT?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

 

 

WHAT IS OFUURE'S PRIVACY POLICY?

 Privacy policy 

 

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