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How do I contact OFUURE?

Email:

General enquiry:

hello@ofuure.com

Order enquiry:

hello@ofuure.com

Press + Events:

admin@ofuure.com

Business/Wholesale Inquiries:

admin@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST for DHL)you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

  

What is a dispatch date?

Delivery policy

 

How do I return/exchange?

Return policy

 

How do I cancel an order?

Contact us within 24 hours to cancel your order.

 

Something is wrong with my order.

Please contact customerservice@ofuure.com stating your order number along with your concerns.

 

Does OFUURE  make custom  orders?

  • We do not customize swimwear.

  • We may make custom outfits upon request.

  • We do not sell fabric.

 

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

 

Signed up for the newsletter and i didn’t get a code.

When you sign up for our newsletter we email you your special discount code, if you don't see it immediately please check your junk/spam mail.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

 

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

 

I need my order by a specific date:

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

 

I can’t log into my account:

If you can’t log in to your account, you probably didn’t create one yet, email us at hello@ofuure.com and we will be glad to help you.