FAQs


How long does it take to process and ship an order?

Delivery and shipping policy

 

How do I return/exchange?

Return policy

 

How do I contact OFUURE?

General enquiry: hello@ofuure.com

Order enquiry: customerservice@ofuure.com

Press + Events: admin@ofuure.com

Business/Wholesale Inquiries: admin@ofuure.com

 

I have not received my order?

If after contacting your local post office service (CANADAPOST, USPS for DHL)you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

 

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

 

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

 

Does OFUURE  make custom  orders?

  • We do not customize swimwear.

  • Unfortunately, we don’t customize our items, they ship as they are.

  • for custom orders please contact us via this form 
  • We do not sell fabric.

 

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

 

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter we email you your special discount code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

 

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

 

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

 

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at hello@ofuure.com and we will be glad to help you.

 Privacy policy 

 

 


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